Goal: 

Help users understand where they are in the process, what has been completed, and what happens next.

Progress Visibility: 

Step indicator and 60% progress bar communicate current position clearly.

Reduced Uncertainty: 

Time estimate and reassurance note reduce perceived effort and anxiety.

Clear Next Step: 

Current step is highlighted and labelled, removing ambiguity about what to do next.

Problem: 

Users struggled to understand financial terminology and required information.

Reduced Cognitive Load: 

Embedding help inline at the point of need removes the requirement to recall terminology definitions from memory mid-task.

Self-Service Support: 

An on-demand expandable help card lets users resolve uncertainty without leaving the screen or contacting support.

Improved Data Accuracy: 

Concrete income examples (salary, bonuses, self-employment) remove ambiguity about what counts, leading to more accurate user input.

Problem: 

Users were uncertain about what information would be requested later in the process.

Expectation Setting: 

Showing the full step sequence upfront removes surprise and reduces cognitive uncertainty throughout the flow.

Reduced Uncertainty: 

The informational note explains why income data is needed, converting anxiety into informed consent.

Improved Trust: 

Transparent disclosure of upcoming data requests signals respect for user autonomy and builds process credibility.